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WASPA complaint

Complaint Number:42784

Respondents:SMSPortal (Pty) Ltd
Source of complaint:Public
Date lodged:2020-03-19
Complaint short description:Unsolicited marketing message

Applicable version of the Code:16.9
Clauses cited:3.5; 3.6; 3.7; 16.9; 16.10, 16.11; 16.13

Related complaints:41820, 29916
Date of publication of adjudication:2020-06-29
Adjudication outcome:Complaint upheld
Link to adjudicator's report:Download
Date of publication of appeal:2020-09-14
Appeal outcome:Appeal unsuccessful
Link to appeal panel report:Download

Fines:
AmountClausesStatus
R30000.0016.9, 16.10, 16.11, 16.13Paid

Other sanctions:The Member must suspend services to O’Keefe & Swartz until such time that O’Keefe & Swartz have demonstrated that they have taken reasonable steps to ensure compliance by them and their clients with the Code.