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Complaint Number: | 42784 | ||||||
Respondents: | SMSPortal (Pty) Ltd | ||||||
Source of complaint: | Public | ||||||
Date lodged: | 2020-03-19 | ||||||
Complaint short description: | Unsolicited marketing message | ||||||
Applicable version of the Code: | 16.9 | ||||||
Clauses cited: | 3.5; 3.6; 3.7; 16.9; 16.10, 16.11; 16.13 | ||||||
Related complaints: | 41820, 29916 | ||||||
Date of publication of adjudication: | 2020-06-29 | ||||||
Adjudication outcome: | Complaint upheld | ||||||
Link to adjudicator's report: | Download | ||||||
Date of publication of appeal: | 2020-09-14 | ||||||
Appeal outcome: | Appeal unsuccessful | ||||||
Link to appeal panel report: | Download | ||||||
Fines: |
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Other sanctions: | The Member must suspend services to O’Keefe & Swartz until such time that O’Keefe & Swartz have demonstrated that they have taken reasonable steps to ensure compliance by them and their clients with the Code. |