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WASPA complaint

Complaint Number:57836

Respondents:ADX DIGITAL PTE LTD
Source of complaint:WASPA Compliance Department
Date lodged:2022-10-28
Complaint short description:Subscription service Misleading advertising No pricing information

Applicable version of the Code:17.2
Clauses cited:5.4, 5.5, 5.11, 8.8, 12.1, 23A.5

Related complaints:None
Date of publication of adjudication:2022-12-12
Adjudication outcome:Complaint upheld
Link to adjudicator's report:Download

Fines:
AmountClausesStatus
R5000.005.4, 5.5Paid
R5000.005.11Paid
R5000.008.8Paid
R5000.0012.1Paid
R5000.0023.A.5Paid

Other sanctions:Refund all customers that was subscribed from 2022-09-01 to 2022-12-12