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Complaint Number: | 57365 | ||||||||||||||||||
Respondents: | Sam Media Limited | ||||||||||||||||||
Source of complaint: | WASPA Compliance Department | ||||||||||||||||||
Date lodged: | 2022-07-14 | ||||||||||||||||||
Complaint short description: | Subscription services | ||||||||||||||||||
Applicable version of the Code: | 17.1 | ||||||||||||||||||
Clauses cited: | 5.4, 5.5, 5.7, 8.7, 8.8, 12.1, 12.2, 15.4, 15.5, 15.8, 15.8A, 15.24, 18.2, 18.4, and 18.6. | ||||||||||||||||||
Related complaints: | 57366 | ||||||||||||||||||
Date of publication of adjudication: | 2022-09-27 | ||||||||||||||||||
Adjudication outcome: | Complaint upheld | ||||||||||||||||||
Link to adjudicator's report: | Download | ||||||||||||||||||
Fines: |
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Other sanctions: | Required to remedy the breach of the Code of Conduct by immediately refunding the customers to the Member’s subscription service. Triggering clause is 24.43(a). |