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WASPA complaint

Complaint Number:57365

Respondents:Sam Media Limited
Source of complaint:WASPA Compliance Department
Date lodged:2022-07-14
Complaint short description:Subscription services

Applicable version of the Code:17.1
Clauses cited:5.4, 5.5, 5.7, 8.7, 8.8, 12.1, 12.2, 15.4, 15.5, 15.8, 15.8A, 15.24, 18.2, 18.4, and 18.6.

Related complaints:57366
Date of publication of adjudication:2022-09-27
Adjudication outcome:Complaint upheld
Link to adjudicator's report:Download

Fines:
AmountClausesStatus
R5000.005.4, 5.5, 5.7Paid
R10000.008.7, 8.8Paid
R10000.0012.1, 12.2Paid
R10000.0015.4, 15.5, 15.8, 15.8A, 15.24Paid
R10000.0018.2, 18.4, 18.6Suspended

Other sanctions:Required to remedy the breach of the Code of Conduct by immediately refunding the customers to the Member’s subscription service. Triggering clause is 24.43(a).