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WASPA complaint

Complaint Number:53765

Respondents:Newstor
Source of complaint:WASPA Compliance Department
Date lodged:2021-08-24
Complaint short description:The advertised service was not the service provided; The subscribed service was not provided despite being charged for

Applicable version of the Code:16.16
Clauses cited:5.1, 5.2, 5.4, 5.5, 8.8

Related complaints:None
Date of publication of adjudication:2021-09-14
Adjudication outcome:Complaint upheld
Link to adjudicator's report:Download

Fines:
AmountClausesStatus
R15000.008.8Unpaid
R30000.005.4Unpaid