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Complaint Number: | 52819 | ||||||||||||||||||
Respondents: | BN REV | ||||||||||||||||||
Source of complaint: | Compliance Department | ||||||||||||||||||
Date lodged: | 2021-07-30 | ||||||||||||||||||
Complaint short description: | Failure to unsubscribe from service No Terms and Conditions | ||||||||||||||||||
Applicable version of the Code: | 16.12 | ||||||||||||||||||
Clauses cited: | 8.2, 8.9, 12.4, 12.5, 15.8, 15.26, 15.31, 5.1, 5.2, 5.7, 5.8, 5.11, 5.14, 5.4, 5.5, 5.27 | ||||||||||||||||||
Related complaints: | 50284, 49150, 41010 | ||||||||||||||||||
Date of publication of adjudication: | 2021-08-03 | ||||||||||||||||||
Adjudication outcome: | Complaint upheld | ||||||||||||||||||
Link to adjudicator's report: | Download | ||||||||||||||||||
Date of publication of appeal: | 2021-12-09 | ||||||||||||||||||
Appeal outcome: | Appeal unsuccessful | ||||||||||||||||||
Link to appeal panel report: | Download | ||||||||||||||||||
Fines: |
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