WASPA complaint

Complaint Number:40722

Source of complaint:Public
Date lodged:2019-04-02
Complaint short description:Misleading promotion of subscription services

Applicable version of the Code:15.9
Clauses cited:5.1, 5.4, 5.5, 8.2, 8.7, 8.8, 12.1, 12.2, 12.4, 12.5, 15.9, 15.31

Related complaints:None
Date of publication of adjudication:2019-04-17
Adjudication outcome:Complaint upheld
Link to adjudicator's report:Download
Other sanctions:Formal warning issued and Member must refund all amounts paid by the Complainant if established by their MNO that the subscription was validly activated and amounts were charged to their account