Tired of receiving SMS spam?
Add your number to our Do Not Contact list!
Tired of receiving
SMS
spam?
Add your number to our
Do Not Contact list!
Complaint Number: | 40722 |
Respondents: | Red27Mobile |
Source of complaint: | Public |
Date lodged: | 2019-04-02 |
Complaint short description: | Misleading promotion of subscription services |
Applicable version of the Code: | 15.9 |
Clauses cited: | 5.1, 5.4, 5.5, 8.2, 8.7, 8.8, 12.1, 12.2, 12.4, 12.5, 15.9, 15.31 |
Related complaints: | None |
Date of publication of adjudication: | 2019-04-17 |
Adjudication outcome: | Complaint upheld |
Link to adjudicator's report: | Download |
Other sanctions: | Formal warning issued and Member must refund all amounts paid by the Complainant if established by their MNO that the subscription was validly activated and amounts were charged to their account |