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Complaint Number: | 39886 | |||||||||
Respondents: | Hulk Mobile | |||||||||
Source of complaint: | Compliance Department | |||||||||
Date lodged: | 2018-09-17 | |||||||||
Complaint short description: | Reasonable steps not taken to prevent fraudulent use of member’s networks and systems. | |||||||||
Applicable version of the Code: | 15.5 | |||||||||
Clauses cited: | 14.11 | |||||||||
Related complaints: | 39136 | |||||||||
Date of publication of adjudication: | 2018-09-21 | |||||||||
Adjudication outcome: | Complaint upheld | |||||||||
Link to adjudicator's report: | Download | |||||||||
Date of publication of appeal: | 2019-03-15 | |||||||||
Appeal outcome: | Appeal partly successful | |||||||||
Link to appeal panel report: | Download | |||||||||
Fines: |
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