WASPA complaint

Complaint Number:33582

Respondents:Freenet Digital Gmbh
Source of complaint:WASPA Media Monitor
Date lodged:2017-04-24
Complaint short description:Failure to ensure adequate pricing of subscription service and confirmation steps and pages inaccurate

Applicable version of the Code:14.7
Clauses cited:4.2, 5.4, 5.5, 8.2, 15.9, 15.10, 15.11

Related complaints:31002, 30975
Date of publication of adjudication:2017-07-07
Adjudication outcome:Complaint upheld
Link to adjudicator's report:Download
Date of publication of appeal:2017-11-10
Appeal outcome:Appeal partly successful
Link to appeal panel report:Download

R 50000.00Paid