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Complaint Number: | 32180 |
Respondents: | Hammer Mobile |
Source of complaint: | WASPA Media Monitor |
Date lodged: | 2016-11-22 |
Complaint short description: | Excessive charges for subscription termination |
Applicable version of the Code: | 14.5 |
Clauses cited: | 4.2, 5.4, 15.24 |
Related complaints: | 32161 |
Emergency panel report date: | 2016-11-28 |
Emergency remedies ordered: | Suspending of service |
Date of publication of adjudication: | 2017-03-28 |
Adjudication outcome: | Complaint partly upheld |
Link to adjudicator's report: | Download |
Other sanctions: | Service only activated once tested by Monitoring team |