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WASPA complaint

Complaint Number:56965

Respondents:Absa Bank Ltd
Source of complaint:Public
Date lodged:2022-06-13
Complaint short description:Failure to respond to unsubscribe request

Applicable version of the Code:17.1
Clauses cited:5.14, 15.29, 16.5A

Related complaints:None
Date of publication of adjudication:2022-06-28
Adjudication outcome:Complaint upheld
Link to adjudicator's report:Download
Date of publication of appeal:2022-10-17
Appeal outcome:Appeal partly successful
Link to appeal panel report:Download

Fines:
AmountClausesStatus
R5000.005.14Paid