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| Complaint Number: | 56965 | ||||||
| Respondents: | Absa Bank Ltd | ||||||
| Source of complaint: | Public | ||||||
| Date lodged: | 2022-06-13 | ||||||
| Complaint short description: | Failure to respond to unsubscribe request | ||||||
| Applicable version of the Code: | 17.1 | ||||||
| Clauses cited: | 5.14, 15.29, 16.5A | ||||||
| Related complaints: | None | ||||||
| Date of publication of adjudication: | 2022-06-28 | ||||||
| Adjudication outcome: | Complaint upheld | ||||||
| Link to adjudicator's report: | Download | ||||||
| Date of publication of appeal: | 2022-10-17 | ||||||
| Appeal outcome: | Appeal partly successful | ||||||
| Link to appeal panel report: | Download | ||||||
| Fines: |
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