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| Complaint Number: | 62574 | ||||||||||||
| Respondents: | Mobistar | ||||||||||||
| Source of complaint: | WASPA Compliance Department | ||||||||||||
| Date lodged: | 2026-08-19 | ||||||||||||
| Complaint short description: | Subscription service charged for but not accessible. Customer redirected to a second subscription service after confirming the first. | ||||||||||||
| Applicable version of the Code: | 17.14 | ||||||||||||
| Clauses cited: | 5.1, 5.4, 5.6A, 15.9A | ||||||||||||
| Related complaints: | None | ||||||||||||
| Date of publication of adjudication: | 2026-09-16 | ||||||||||||
| Adjudication outcome: | Complaint upheld | ||||||||||||
| Link to adjudicator's report: | Download | ||||||||||||
| Fines: |
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