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| Complaint Number: | 62093 | |||||||||
| Respondents: | Forest interactive | |||||||||
| Source of complaint: | WASPA Compliance Department | |||||||||
| Date lodged: | 2026-04-10 | |||||||||
| Complaint short description: | Auto-subscription of subscription services | |||||||||
| Applicable version of the Code: | 17.14 | |||||||||
| Clauses cited: | 4.2; 4.11; 5.4; 5.5; 12.1, 8.9; 15.8B; 15.9; 15.10; 23A.5 | |||||||||
| Related complaints: | 62005, 61079 | |||||||||
| Date of publication of adjudication: | 2026-05-15 | |||||||||
| Adjudication outcome: | Complaint upheld | |||||||||
| Link to adjudicator's report: | Download | |||||||||
| Date of publication of appeal: | 2026-08-19 | |||||||||
| Appeal outcome: | Appeal partly successful | |||||||||
| Link to appeal panel report: | Download | |||||||||
| Fines: |
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| Other sanctions: | Fraud prevention measures taken Unsubscribe & Refund consumers | |||||||||