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| Complaint Number: | 62092 | ||||||||||||
| Respondents: | Digitalabs | ||||||||||||
| Source of complaint: | WASPA Compliance Department | ||||||||||||
| Date lodged: | 2026-03-17 | ||||||||||||
| Complaint short description: | Fraudulent / unauthorised subscription | ||||||||||||
| Applicable version of the Code: | 17.14 | ||||||||||||
| Clauses cited: | 4.2; 4.11; 5.4; 5.5; 12.1; 8.9; 15.8B; 15.9; 15.10; 23A.5 | ||||||||||||
| Related complaints: | None | ||||||||||||
| Date of publication of adjudication: | 2026-07-08 | ||||||||||||
| Adjudication outcome: | Complaint upheld | ||||||||||||
| Link to adjudicator's report: | Download | ||||||||||||
| Fines: |
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| Other sanctions: | Unsubscribe and refund Terminate service for 3 months from publication Report on steps taken to prevent unauthorised third-party traffic or endpoint exploitation | ||||||||||||