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| Complaint Number: | 62085 | ||||||
| Respondents: | Jam Incorporated | ||||||
| Source of complaint: | WASPA Compliance Department | ||||||
| Date lodged: | 2026-03-26 | ||||||
| Complaint short description: | Auto-subscription of subscription services | ||||||
| Applicable version of the Code: | 17.14 | ||||||
| Clauses cited: | 4.2, 4.11, 5.4, 5.5, 12.1,8.9, 15.8B, 15.9, 15.10, 23A.5 | ||||||
| Related complaints: | 62005, 61079, 58648 | ||||||
| Date of publication of adjudication: | 2026-05-15 | ||||||
| Adjudication outcome: | Complaint upheld | ||||||
| Link to adjudicator's report: | Download | ||||||
| Date of publication of appeal: | 2026-08-19 | ||||||
| Appeal outcome: | Appeal partly successful | ||||||
| Link to appeal panel report: | Download | ||||||
| Fines: |
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