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WASPA complaint

Complaint Number:62084

Respondents:Image Perfect Concepts
Source of complaint:WASPA Compliance Department
Date lodged:2026-03-13
Complaint short description:Auto-subscription of subscription services

Applicable version of the Code:17.14
Clauses cited:4.2; 4.11; 5.4; 5.5; 12.1; 8.9; 15.8B; 15.9; 15.10; 24A.5, 23A.5

Related complaints:None
Date of publication of adjudication:2026-08-06
Adjudication outcome:Complaint upheld
Link to adjudicator's report:Download

Fines:
AmountClausesStatus
R6000.004.2Unpaid
R6000.004.11Unpaid
R6000.005.4Unpaid
R6000.005.5Unpaid
R6000.008.9, 12.1Unpaid
R6000.0015.9Unpaid
R6000.0015:10Unpaid
R6000.0023A.5Unpaid

Other sanctions:Service terminated for 3 months
Unsubscribe and refund