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| Complaint Number: | 61485 | |||||||||
| Respondents: | ViaMedia | |||||||||
| Source of complaint: | WASPA Compliance Department | |||||||||
| Date lodged: | 2025-08-01 | |||||||||
| Complaint short description: | Inability to access subscription service | |||||||||
| Applicable version of the Code: | 17.13 | |||||||||
| Clauses cited: | 5.1, 5.4, 5.5, 5.6A | |||||||||
| Related complaints: | None | |||||||||
| Date of publication of adjudication: | 2025-09-26 | |||||||||
| Adjudication outcome: | Complaint upheld | |||||||||
| Link to adjudicator's report: | Download | |||||||||
| Fines: |
| |||||||||
| Other sanctions: | Refund customers | |||||||||