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WASPA complaint

Complaint Number:60813

Respondents:JOKER MOBILE
Source of complaint:WASPA Compliance Department
Date lodged:2024-10-01
Complaint short description:Misleading advertising for adult subscription service

Applicable version of the Code:17.9
Clauses cited:5.5, 8.8, 21.3, 21.4, 21.11

Related complaints:None
Date of publication of adjudication:2024-12-13
Adjudication outcome:Complaint upheld
Link to adjudicator's report:Download

Fines:
AmountClausesStatus
R5000.005.5Paid
R10000.008.8Paid
R10000.0021.3Paid
R10000.0021.4Paid
R15000.0021.11Paid

Other sanctions:Member is ordered to rectify the breached clauses above before continuation of the actual service to customers