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Complaint Number: | 60734 | ||||||||||||
Respondents: | T-MOB International | ||||||||||||
Source of complaint: | WASPA Secretariat | ||||||||||||
Date lodged: | 2024-09-17 | ||||||||||||
Complaint short description: | Unsubscribe request | ||||||||||||
Clauses cited: | 5.14, 7.5, 24.24 | ||||||||||||
Related complaints: | None | ||||||||||||
Date of publication of adjudication: | 2024-10-29 | ||||||||||||
Adjudication outcome: | Complaint upheld | ||||||||||||
Link to adjudicator's report: | Download | ||||||||||||
Fines: |
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Other sanctions: | All subscribed customers must be immediately unsubscribed from the member’s service and refunded in full Proof of the service unsubscription and full refund must be provided to WASPA within 7 days of receipt of this adjudication report. |