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WASPA complaint

Complaint Number:60734

Respondents:T-MOB International
Source of complaint:WASPA Secretariat
Date lodged:2024-09-17
Complaint short description:Unsubscribe request
Clauses cited:5.14, 7.5, 24.24

Related complaints:None
Date of publication of adjudication:2024-10-29
Adjudication outcome:Complaint upheld
Link to adjudicator's report:Download

Fines:
AmountClausesStatus
R5000.005.14Suspended
R5000.007.5Suspended
R5000.0024.24Suspended

Other sanctions:All subscribed customers must be immediately unsubscribed from the member’s service and refunded in full
Proof of the service unsubscription and full refund must be provided to WASPA within 7 days of receipt of this adjudication report.