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| Complaint Number: | 60327 | |||||||||||||||
| Respondents: | YellowDot Mobile | |||||||||||||||
| Source of complaint: | Compliance Department | |||||||||||||||
| Date lodged: | 2024-07-09 | |||||||||||||||
| Complaint short description: | Dishonest and unfair dealings with customers. Disseminating false or deceptive information. Misleading subscription through requiring customers to subscribe in order to obtain an existing reward. | |||||||||||||||
| Applicable version of the Code: | 17.7 | |||||||||||||||
| Clauses cited: | 5.4, 5.5, 15.4, 15.5 | |||||||||||||||
| Related complaints: | None | |||||||||||||||
| Date of publication of adjudication: | 2024-10-24 | |||||||||||||||
| Adjudication outcome: | Complaint upheld | |||||||||||||||
| Link to adjudicator's report: | Download | |||||||||||||||
| Fines: |
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| Other sanctions: | The member is ordered to suspend the services in question and rectify the breached clauses above before continuation of the service to customers | |||||||||||||||